Double deduction & poor service

I am disappointed with finrite. It is now the third time, on different occasion(s), beinf double deducted without explanation. I called in on Tuesday (17th of May 2022) and the gentleman that was “assisting” me (Sanele) advised he will log a ticket and send me an email confirming what transpired telephonically and up until now he did NOTHING! Not only is the service appalling but double deducting me with no understanding, even from your team/consultants is even worse.

The last time my complained it was only resolved because I threatened to lodge a complaint with the ombudsman, after being sent being sent pillar to post with no resolution.

Upon receipt of this complaint please furnish me with an email and/or process of lodging a formal complaint as this is now this has become normal dubious business practice and I’m tired as I’m at the receiving end.