Double debitted and still no refund

Ive notifief finrite about being double debit for duplicate insurance covers from the beginning of the year but up until today my complaint haven't been resolved and the only thing that is happening is they are continuing double debiting me. I phoned c-surance several times about this but each consultant says s/he will refer the matter to his/her boss.<br> <br> This is a daytime ******* really.