Double Debit on finrite insurance Csure

I noticed two debits on my account relating to my insurance premium on 28/01/15. I called csurance/finrite regarding the matter and i was assured the money would be reversed in 72 hours, which clearly was not done! I have also looked at other customer complaints here and it seems as though its a trend with csurance/finrite. I then called in the morning to confirm if they had cancelled and refunded my money and then i was told to resend my bank statement back to the consultant. I refused and requested to speak to the supervisor who i was told was on a call and will get back to me which i doubt will ever happen according to other complaints i see here. It is not fair that we trust you with our bank details and you just put through debit orders without our authorisation. I also requested to listen to all the recordings of my phone call but clearly they ignore that request, but when one calls they mention to you that ALL CALLS ARE RECORDED AND CALL RECORDINGS CAN BE REQUESTED. I WANT TO HEAR THOSE RECORDED CALLS I MADE TO FINRITE!!!! I would like to have my money back in my account as this is such an inconvenience.<br> <br> Frustrated and disappointed!