Double Debit for phone I never had Huawei Y9 OBF

Your service has got to be thee most horrible ever. I do not know how you pick your staff because wow. Since June 2020 you guys have been double amounts and Gcina Ncwane refused to help me, he literally told me he is dropping the call after placing me on hold for 40min, he did it. I have been begging for help for months now, this is not affecting my credit score and no one wants to help