DO NOT INSURE YOUR PHONES TABLETS THROUGH EDGARS JET ACKERMANS

I have insured my Echo Tablet with Jet insurance for several years , i registered a claim on 20 Sep , I had to phone the call centre which i did on 28 Sep ... they couldnt find my claim info. the Lady at Jet has been excellent in trying to assit ... but we are recieving NO JOY. i recieved a sms to say claim was acknowledged o 5 Oct , was informed to pay an excess of R150, which i paid on the same day and emailed the proof to ***. They could NOT find the payment even though i sent proof to Lloyd. On 03 Nov , i was told my excess is now R300 , with no explanation as to why it has increased. I have spent over R200 on phone calls as the call service centre will not do anything unless you phone. I have asked what is my claim going to cover. Will i get a 10 INCH TABLET .. REPLY IS NO THEY DO NOT have any on there list of replacements.... My impression of the company is .... they do NOT honour the insurance agreement. they recieve a claim and do not work on it until you have paid the excess amount and I truly think that 99 % of the claims they recieve are not completed. I have phoned the call centre *** spoken to Jared Tefo Buhle and have been promised the Manager Neo will give me a call .... i wait in anticipation for any reaction ......