Dissatisfied customer.

Hello Peter my name is Anathi Jwayi, I wrote to you a few days ago with regards to the poor/bad service that I received from Telkom regarding my phone that was sent for repairs and has been at the repairs for over 5 weeks now. No communication has been received nor my phone however Telkom deducts their instalment on the 25th if every month from my account. I opted for this when I realised that my complaints and dissatisfaction of their service fall onto deaf ears. Iam out of options because I thought maybe a Telkom representative would call because I left my details when writing the complaint but to no avail. Finally, I managed to get the details of the insurance company that telkom works with by the name of FINRITE, I dont know if they are shirt staffed or because when you call them the least time you can wait holding for them to answer is 30 minutes finally they answered and told me to pay an access fee of R500 that I only found out about now(after 5 weeks). I asked them why they telling to pay R500 now because the phone was with them for 5 weeks now and I have never received any communication whatsoever from Finrite. The lady who was assisting me in the call could not even confirm if a communucation was sent or not. Iam very disappointed and highly inconvenienced with their service. I would never reccommend them to anyone to those companies ,its okay even if none of them contact me I just want my phone back...

Anathi ***