DISSATISFACTION

With reference to claim 32065, I would just like to express my dissatisfaction with the way the process is being handled. All we are getting is apologies and excuses! I am fully aware of the process, my issue is with the DELAY Jean! It's been nearly a MONTH and only now are we being told that the excess fee needs to paid before the phone can be sent off! It has taken ALL this time and a COMPLAINT on Hellopeter get any kind of response, and this is all you can come up with!! YOU CAN BE REST ASSURED THAT MY NEXT STEP IS A COMPLAINT TO THE CONSUMER PROTECTOR!