Disinterest and Incompetence

So I had my phone ****** and contacted the Finrite with regards to claiming on my phone. I had attempted to contact them numerous times, ultimately getting a response a week later after 3 emails. Only to be given contrary information and requirements to what had been presented to me prior. I've been told to go this way and that. But now after so much time has passed due to Finrite blatantly ignoring their clients, it's a struggle for me to obtain the necessary documents and details pertaining to the insured device.

It's been a month, and I am yet to even get my claim processed because there is a severe lack of communication or efficiency at Finrite.