Dishonest service

My Y9 is insured as hign band for R7500 and Finrite has scheduled a Y7 pro to be delivered to me regardless of my access fee of R1200 being for a high band phone and the fact that i didn't give them consent that the replacement option is suitable. Emails are going back and forth but no solution, i even asked for my R200 difference back since they don't want to replace me with a Y9 and even regardless that the Y7 is not close to the amount the phone is insured for.. I asked to be call back since no one answers y calls at the call center and am still sitting with more confusion than answers, so you guys expect me to take what you gave me regardless of what it is insured for.

From: Miranda Mashimbyi Sent: Thursday, 12 December 2019 09:33 To: ***; 'Finrite Complaints'; 'Telkominsurance'; *** Cc: 'Andile Mkwa****'; 'Natasha Claasen' Subject: RE: TC027271

It was initially a P10 lite phone that was insured for R5000, then got 1 st replaced with a P20 lite and which 2nd claim it was replaced with a Y9 prime which amounted to R5399, I had pay the R399 difference to get the phone and which I was now informed but the insurance the phone will be insure as high band as per template access fee made was for the higher band 3RD claim R1200 and now wires got twisted what are you guys delivering to me, when I never gave any consent that I will take that Y7? cause it should be me my Y9 prime or Refund my R200 immediately.

As per Template. Sent from Mail for Windows 10

From: *** Sent: Thursday, 12 December 2019 09:21 To: 'Finrite Complaints'; 'Miranda Mashimbyi'; 'Telkominsurance'; *** Cc: 'Andile Mkwa****'; 'Natasha Claasen' Subject: RE: TC027271

These people are not honest, how can they say my insurance is 5000, but I was insuring P20 phone, now they will give me Y7 pro

Zamambo Zondi Sales Administrator Tel: *** Cell: *** Email: *** 12A Lillian Ngoyi Road Durban 4000

From: Finrite Complaints <***> Sent: Thursday, December 12, 2019 8:48 AM To: Miranda Mashimbyi <rorima****mail.com>; Telkominsurance <***>; Zamambo Zondi <***>; *** Cc: Andile Mkwa**** <***>; Natasha Claasen <***> Subject: Re: TC027271

Good day Miranda,

Please find the attached as your device is scheduled to be delivered today, the excess fee of R1200.00 is correct as you were claiming for the 3rd time within the first 12 months of your first claim as per the attached declarations you had signed prio to your 3rd claim dated: • 07.12.2018 • 26.09.2019 Multiple claims will attract a higher excess. A specific 12 month period will be calculated from the date of the first claim.

Please advise as to what is your complaint pertaining to.

Letlhogonolo Gaethuse| Customer Experience Agent Finrite Administrators (Pty) Ltd Constantia View Office Estate | Block3 | Hogsback Ave | Quellerina | Randburg | 1709 P O Box 22524 | Helderkruin | 1733 t +***4 | f +***1 | *** | www.finrite.co.za

From: Miranda Mashimbyi <rorima****mail.com> Sent: Thursday, 12 December 2019 08:27 To: Telkominsurance <***>; Zamambo Zondi <***>; *** <***> Cc: Andile Mkwa**** <***>; Natasha Claasen <***>; Finrite Complaints <***> Subject: RE: TC027271 Can someone call me on *** to sort this mess, cause I can’t get through , 3rd attempt now and I get cut off and the relevant people who need to handle this are quiet on this email..now who needs to fix this? Sent from Mail for Windows 10 From: Miranda Mashimbyi Sent: Thursday, 12 December 2019 08:15 To: Telkominsurance; Zamambo Zondi; *** Cc: Andile Mkwa****; Natasha Claasen; Finrite Complaints Subject: RE: TC027271 Good day Please answer your phones for days am unable to get hold of a consultant and now these? I need some to advise why my access went for a high-end device went from R1200 to R500, when I had to pay you guys R1200. Can these be sorted and I get the correct replacement options list for my device soonest. Sent from Mail for Windows 10 From: Miranda Mashimbyi Sent: Thursday, 12 December 2019 08:04 To: Telkominsurance; Zamambo Zondi; *** Subject: RE: TC027271 Good day Please advise why Y7 Pro when the actual phone in question was a Y9 5399, I paid the difference to get the phone and it was insured for R7500, why did I have to pay R1200 access fee. Those are the current December device prices on Telkom. Y7 pro is currently going for and advise where my difference is? Sent from Mail for Windows 10 From: Telkominsurance Sent: Wednesday, 11 December 2019 20:29 To: Zamambo Zondi Cc: rorima****mail.com Subject: Re: TC027271 Good day Kindly see the below options to choose from: Device Material Huawei Y7 Pro 2019 Black *** Huawei Y7 Pro 2019 Blue *** Kaylin De Jongh Telkom Call Center Agent |Representative Under Supervision Finrite Administrators (Pty) Ltd Contantia View Office Estate | Block3 | Hogsback Ave | Quellerina | Randburg | 1709 P O Box 22524 | Helderkruin | 1733 t ****** From: Zamambo Zondi <***> Sent: Monday, December 9, 2019 10:06 AM To: Telkominsurance <***> Subject: Re: TC027271 greetings I would like to find out if you have received the proof of payment . thank you On Thu, Dec 5, 2019 at 11:19 AM Telkominsurance <***> wrote: Good day, Kindly see the below excess fee details Account number: *** Account name: Finrite Administrators Bank: Standard Bank Branch code: 001206 Ref number : TC027271 Amount : R 500.00 Bank Type: Current Please note that your claim is being processed without Telkom usage report therefore “Should Telkom establish that the lost/****** device was not used with the sim card as per the condition of the policy, Telkom reserves the right to exercise right of recourse” Please send the below documents , please respond to the very same email : 1)Proof of payment 2)Delivery address including area code 3)Contact number (s) 4)Also please sign the attached declaration and send it back to us. 5) Telkom invoice . Kaylin De Jongh |Telkom call center Agent |Representative Under Supervision Finrite Administrators (Pty) Ltd Contantia View Office Estate | Block3 | Hogsback Ave | Quellerina | Randburg | 1709 P O Box 22524 | Helderkruin | 1733 t ****** From: Zamambo Zondi <***> Sent: Wednesday, December 4, 2019 12:57 PM To: Telkominsurance <***> Subject: Fwd: Scanned document from HP ePrint user ---------- Forwarded message --------- From: <***> Date: Wed, Dec 4, 2019 at 12:45 PM Subject: Scanned document from HP ePrint user To: <***>

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