Disgustingly poor customer services/ non-existent customer service

What exactly do Finrite Administrators do, because it's most definitely not their job.

I lodge a claim with them and sent my documentation on the 11th of June, I had to call in myself and find out if the documents were received and what the way forward was. The consultant informed me that they only received certain documents and that my ID copy was missing, which I had to send them again and be the one calling again to follow up. I then called again a week later and paid in the excess amount. I had to call in myself again to follow up, they gave me the various cellphone options of which we finalized the same day, the consultant verified my details including the address they would have to deliver the cellphone at. I called in twice last week and they still had the incorrect delivery address and we verified once again, called in again today and they still hadn't dispatched the cellphone for delivery because they had the incorrect address - and so we did the same thing again.

I am really not satisfied with the way they operate. I also work in the insurance financial industry and I know for a fact that their level of service is highly unacceptable according to the industry standards. After I receive my cellphone I am cancelling this insurance, because I don't care how much I am paying but it's clearly for nothing.