LV
Lethukuthula V
1 reviews | Active since Jun 2012
22 Jul 2019, 07:29
Disgustingly *********** customer service ethos that Finrite Administrators have
I sent a complaint to them 5 months ago regarding a cellphone that is in their possession needing to be fixed since August 2018. To this day the phone is not back but I'm still paying the premium of R75.00 to date. What are they covering me for because I was forced to buy a phone in the mean time just to stay connected. I have NEVER EXPERIENCED SUCH UTTER DISREGARD AND COMPLETELY LACK OF CUSTOMER CENTRICITY FROM A COMPANY, EVER!!!!
Automatic reply: Fw: Hol-44092-04 19 - Tau, Miss Lethukuthula - Hps (GGMPOL***) This reply I received from them and 2 useless calls from them to this day..
I WANT MY PHONE BAC**** ****************.
Helpful (0)
Replies (2)0
Replies (2)
Finrite Administrators (no longer in business)'s replyOfficial
22 Jul 2019, 10:32Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,
Finrite Customer Experience Team
Finrite Administrators (no longer in business)'s reply22 Jul 2019, 10:32
Official
Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,
Finrite Customer Experience Team
LV
Lethukuthula V's updateReviewer Update
22 Jul 2019, 14:46THAMI phoned me this morning unfortunately I was in a call at work & I asked him to call me at 12noon as I would be on lunch. He did no such thing......
Pathetic service I tell you.
Pathetic service I tell you.
LV
Lethukuthula V's update22 Jul 2019, 14:46
Reviewer Update
THAMI phoned me this morning unfortunately I was in a call at work & I asked him to call me at 12noon as I would be on lunch. He did no such thing......
Pathetic service I tell you.
Pathetic service I tell you.