disgusting & still disapointed

<p>This is directed at Finright Game Cellphone Insurance.</p> <p>Logged claim on 03/01/17 & paid excess the following. Called on the 5th to the call centre and was advised it will take 5-7days. I awaited patiently & called back 7days later and was advised it did not go through, meaning it will take another 7 days. I took it in stride as systems glitches do happen and left it at that. I called back to the centre once again 7 days later(28/01/17 and was told to wait another 7days. I sternly refused this and wanted to speak to a manager. The agent placed me on hold for a long time and said she could arrange me to collect that day from Canal Walk. I was told I would receive a call back in a hour as she had to check if they had stock. I ended up calling back as more than a hour passed & was advised I would receive delivery by 31/01/17. To date to phone and no call back/follow up service. It's shameful that a manager doesn't want to speak to a customer.. It is February already and after following your 72hr rule to submit all claim details.. You have done Nothing on your end.</p>