Disgusting service - Vodacom Insurance through Finrite

If you're considering a contract with Vodacom, make sure not to insure your device through Vodacom Insurance. Insurance is outsourced to a company called Finrite who seem to be non-existant. The irony is, when you call the Finrite call centre, the recording advises as to how well managed Vodacom insurance is and how expeditiously your claim will be processed. The problem is that no one answers the phone. In light of not be able to get through to them telephonically, I processed my claim online at the beginning of February. The matter still remains unresolved as Finrite cannot be reached. I contacted Vodacom but they aren't able to help either. Seems they have no control over the company they outsourced the insurance to. But they have no problem sticking to the terms of their contract to continue to charge me for a phone I no longer have. Absolutely shocking service to say the least.