Disgusting service, No folow ups they are a bunch of ******

I don't know how many times I have complained about the service, I am disgusted by this. I have paid my access fee and was only notified now that I am claiming that my funds were insufficient on my debit order and that was back in 2020 and it was paid immediately. I want answers from Edgars, Hollard and Finrite. I am willing to take this up with the ombudsman.