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jJ
juliano J

1 reviews | Active since May 2017

22 Oct 2019, 16:09

Disgusting service, never get a telkom contract or have a claim with finrite

Firstly, 1 star is an overstatement of the level of service from Telkom and Finrite. I have been going back and fourth with them for almost a month. I have submitted a claim as my cellphone was ****** on the 29th September 2019. I spoke to Poppy who tried to help me with all the documents and numbers to be submitted. she told me that i needed to pay an Excess and i did so. I have had nothing but disgusting service, even after submitting all the information and paying the excess, I have to follow up with them and speak to a very rude person named Prince who works for Telkom/Finrite. He then tells me that the IMEI number i provided is incorrect. this is two weeks after i have submitted it and payed my Excess in order to get a new phone. I will tell everyone I know about this experience with Telkom and not to ever do business with them as their service levels and people s****s are disgusting. They will gladly take your money and then be unavailable to help.

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Replies (2)
Finrite Administrators (no longer in business)
Finrite Administrators (no longer in business)'s reply22 Oct 2019, 16:57
Official
Dear Customer,

Thank you for making us aware of your complaint.  One of our Customer Experience Agents  will make contact with you to assist with your query.

Regards,
Finrite Customer Experience Team 
jJ
juliano J's update28 Oct 2019, 15:44
Reviewer Update
It is now approaching a month and still Telkom and Finrite have managed to horse me around. I have been contacted by Kubeshnie who seemed to be the only person to understand my dilemma. I was only informed after paying my excess for the phone that my claim is floating around and has not been resolved because apparently there is a second IMEI number. I have been to the telkom store in cresta, they were utterly useless and could not assist me. Nor could one of their reps online who gave me the one number i had already sent. He then informed me to go to the store to get the second one. and that he could not see a second IMEI number on the system. So then why tell me that the claim is sorted and all i have to do is pay my excess???? I truly regret getting this contract and insurance through finrite. it has been the worst claim experience of my life. A colleague of mine is with Vodacom and their claim process is so simple and effortless. I truly am disappointed. Telkom and Finrite have terribly service. I DO NOT RECOMMEND THEM.