Disgusting service as if it were free

a claim was submitted on my policy. After numerous calls and back and forth with different information from different consultants, the details were finally forwarded to the supplier to courier my phone and I though that was the end of my worries. Only to find that the suppliers (as advised by the Finrite consultants like MPHO and CAITLYN) had put incomplete and incorrect details on the waybill. They decided to make the package for attention \NDLOVU"( which by the way happens to be a surname and not a persons name) and had an incorrect cellphone number too. So as a result the package was delivered and handed over to another person with the same surname as mine and rightfully so as they are also a Ndlovu. all this I found out after calling Finrite and them promising to call me back but never do"