disgusting service and in competent call centre agent

<p>I have cellphone insurance with Edgar's under finite; submitted my claim last month 30 July 2016 and they deducted the premiums this While I have submitted a claim. Same day after deducting premiums a lady called to apologize for late response confirming that they received a claim n it will be approved by end of business 25/08/2016 then no one contacted me. </p> <p>Monday i decided to call the first consultant dropped the phone; 2nd one answered n put me on hold for long when she returned she didn't apologize for the hold she continued n told me that the claim is loaded but no documents on system , funny enough an agent called me last week Thursday to confirm they have documents. When I ask her name she dropped the phone also. So I contacted Edgar's menlyn n they said they struggling to get hold of the finite insurance</p>