Disgusting service

Poor customer service. My insurance claim was approved on the 6th October 2020,I paid the R500 excess fee and send the proof of payment.Finrite did not come back to me I had to phone now and again. I've been told to wait for the call,since today no call from Finrite. Everytime I call I had to wait for more than 30 minutes to talk to the consultant. Finrite does not get back to you when you run out of airtime because of waiting. Finrite don't respond to any of the emails i write whereas they take their time to answer the calls.Finrite services are very poor,I do not wish to continue doing business with them