disgusting service !!!!!

<p>On the 4th of February 2017 was ******. On the very same day I blocked my line and followed all the correct procedures to file my claim with finrite. After some time I called them up because I did not receive any feedback in regards to my claim, an agent advised me that once my claim has been reviewed I will have to pay an excess of R1500 which is utter bull****. I only made my first claim within 12 months and my excess fee should be R500 as per terms and conditions. I called in a week later to query this matter and I was advised that I was correct, I then again asked how far are they with my claim and an agent advised me that it will take 3 months to get feedback as my claim is with the underwriters. So I waited for 3 months to pass, on the 3rd of April I received an email stating that my claim had been rejected because of my usage that the data had not been used at the time I got ****** which I am still so shocked about. I took out this contract in November 2016 in the month of December 2016 I ported my number over to Telkom however I was still using all of the benefits that came onto the sim card hence I was using the contract sim card !! Yet I was advised my sim card had not been utilized. The degree of incompetency is shocking that the underwriters could not figure out that my number had been ported over yet they give me the run around and tell me that the usage is off on my contract this is so shocking. I am utterly disgusted with the service I received from Finrite !!! Never again will I take up insurance with this company </p>