DISGUSTING LEVEL OF SERVICE TO CLIENTS!!!!

I have since been a victim of POOR and APPAULING service from Finrite Administrators. on the 18th of March, I lodged a claim for a damaged cellphone with Finrite. the claim was eventually approved after numerous efforts on my side calling them to check the status quo of my claim as they never sent me any form of communique to keep me updated. I then took the cellphone device to the store as per their procedure in facilitating the collection for repairs and was told RAM services will collect the cellphone device in 2 to 3 working days. today being the 2nd of April 2019, my phone has still not been collected from Markham Mall of Africa and Finrite call centre agents continue to Lie to me informing me of false feedback that my device has been collected and repairs are busy with it but will revert with feedback in two days. I took it upon myself and called Markham Mall of Africa to check if the cellphone has been collected after realizing that the information given to me by Finrite has conflicting statements as last week Friday being the 29th of March 2019 I was told my device has been collected and is with repairs and feedback in the form of a text will be given to me today being Tuesday the 2nd of April 2019 and Guess what? Finrite has still not collected the device, no tracking number has been allocated yet one of their agents I spoke to this morning by the name of Felicia says the phone is with their repairs department. the same Felicia gave a description of an incorrect phone with a wrong IMEI number. My question to Finrite is: do they know the meaning of good customer service? Are they a non profit organization hence they disregard that consumers pay for their services? how long should I wait before I can have my cellphone claim resolved especially when I pay their premiums promptly? Does Finrite know the meaning of doing their business in good faith?

I would highly appreciate to get a prompt response as I feel I'm not getting value for money interms of how you operate in dealing with your customers. I have spent close to about R600 being equivalent to my excess on airtime using other peoples phones trying to get my query or rather claim resolved as I remain disconnected telephonically. your call centers responsiveness in answering my calls is disgusting as I have been made to hold on numerous instances for 20 minutes before getting any assistance...… rather close shop if you cant treat consumers right especially when they inform your existence and livelihood on a daily basis... give us services for what our money is worth.