Disgusting customer services on a claim...

I have send a claim on the 4th of December to finrite for a lost phone.I made a follow up call on the 5th i was told their system were offline.I send another follow up email on the 8th and called countless time without anyone answering the phone except to have a recorded music playing in the background that made me hold for over 30minutes,i am so disgusted by this.I have been following up daily without any luck,can someone please contact me.