disgusting customer service

I have a terrible experience with Finrite on the 4th April 2019,Jean Billings promised that I will get my phone on the 08 April 2019, the cell phone went for repairs on the 5th March 2019 until today, I did not even receive any call or email informing me of the reasons for the phone not to be delivered, Guys you need to go for a customer care training as you are lacking when it comes to it, you can not keep my phone that went for repairs for more than a month and still keep quite as if all is well from their side, what kind of a business is that, your service is very disgusting.