disgusting brand
<p>FINRITE ADMINISTRATORS / INSURANCE- I spoke to more than 7 consultants (KATE. ABEGAIL, TISEETSO, KHANYI, ) they all promised me that they will assist me till now. I claimed my phone on the 16th April 2017 and I still dont have a phone, I paid access fee the same day and I was promised a phone but only to find that they want to give me a phone that worth less, I told them I am never gona take it and they said I can get a cash pay out and then the nightmare started, everyday when I call they told me my claim is in process with Hollard and then with their Finance Department and then they promised to send me a cash payout within 72hours and that was 3 weeks ago. When you call they put you on hold for a freaking 30 minutes and still come back with anything sensible, they just keep promising you lies lies lies lies and more lies. Every day when I call they tell me the money will be in my account in 72 hours and to this day there is nothing. I went to GAME the store where I bought the phone they not even willing to assist me, all they say is that I should now drive to Finrite offices in Roodepoort and just maybe I might come right, I'm being inconvenienced by finrite and their staff, I havent had a phone in a month now that is really not on for people that debit my account without fail every freaking month. I WANT MY MONEY AND CANCEL MY CONTRACT WITH YOU .....DO NOT DEBIT MY ACCOUNT THIS MONTH AND FOREVER</p>
Please be advised that we have received your complaint, and we are currently investigating the matter.
We will be providing you with feedback shortly.
Should you have any further queries, please do not hesitate to contact us on *** or alternatively you can email us on ***
Kind regards
Finrite
Please be advised that we have received your complaint, and we are currently investigating the matter.
We will be providing you with feedback shortly.
Should you have any further queries, please do not hesitate to contact us on *** or alternatively you can email us on ***
Kind regards
Finrite
How will you provide me with feedback if you dont even know who am I? How will you contact me coz because of your laziness and incompetence I dont have a phone and no one is able to contact me. I have heard a lot of stories of investigations and all. I called your call centre and my call was answered after a long 11 minutes and guess what, ??only to get **** outcome topped with nonsense feedback. The consultant said the money cash payout has been approved but its hanging with someone or some department and he is not sure when will the money be realised? I asked him if I will get it in December 2017 or 2018? so tht he can be more specific and I can plan around it but guess what!! even your staff are good for nothing, if your staff doesnt know when will I get my money then who should? I WANT MY MONEY BEFORE FRIDAY COZ IF NOT I WILL COME TO YOUR OFFICES AND ALL HELL WILL BREAK LOOSE (Not joking, I am serious)....I am done being patient, playing games and listening to non ending novels with *****s that just take take take and when its time for them to give its a different story. I call and spend 30 minutes on the phone only to get nowhere, I have had #enough , #kwanele....if I will have to act like a psycho so that I get my money then so be it, I will sue your company and you will pay me all your life... So I want you to sort out eveything by Friday and if I dare see your fingers in my account , you will wish you never offered me your services ever.
How will you provide me with feedback if you dont even know who am I? How will you contact me coz because of your laziness and incompetence I dont have a phone and no one is able to contact me. I have heard a lot of stories of investigations and all. I called your call centre and my call was answered after a long 11 minutes and guess what, ??only to get **** outcome topped with nonsense feedback. The consultant said the money cash payout has been approved but its hanging with someone or some department and he is not sure when will the money be realised? I asked him if I will get it in December 2017 or 2018? so tht he can be more specific and I can plan around it but guess what!! even your staff are good for nothing, if your staff doesnt know when will I get my money then who should? I WANT MY MONEY BEFORE FRIDAY COZ IF NOT I WILL COME TO YOUR OFFICES AND ALL HELL WILL BREAK LOOSE (Not joking, I am serious)....I am done being patient, playing games and listening to non ending novels with *****s that just take take take and when its time for them to give its a different story. I call and spend 30 minutes on the phone only to get nowhere, I have had #enough , #kwanele....if I will have to act like a psycho so that I get my money then so be it, I will sue your company and you will pay me all your life... So I want you to sort out eveything by Friday and if I dare see your fingers in my account , you will wish you never offered me your services ever.