Disgusted with the service received from Finrite Insurance.

I am utterly disgusted with your company and the service you provide. You employ rude and very *********** staff who are of no help ever. They provide incorrect information to your customers ( who may I remind you, pay their insurance every month). You are an insurance but you cannot provide any service when a claim is logged. I have checked and seen nothing but complaints on all forms of social media about your company. I have spoken to multiple agents including a team leader Andile Kho**** who made myself and my husband out to be *****, she then gets the call centre agents to call us back stating she never mentioned any of this to us.

My complaint is that the excess on my phone was advised to me telephonically by one of your call centre staff stating its R750.00. I THEN PAID THIS AMOUNT. A week later they say its R1000.00, I have no problem with this but its not my problem when your staff make an error by giving incorrect information to your clients. The team leader Andile then listened to the call recording and called us back advising that the fault is with the agent who will be liable for the R250.00. I then called back the following day to confirm when will I be receiving my phone, but the agent instead tells me the team leader advised they never said this.

So what I want is every telephone call to and from your company, I will not accept being called a **** from your staff. If the team leader had no authority to say this then she shouldn't have.

I WANT AN URGENT CALL BACK NOT FROM YOUR CALL CENTRE STAFF OR A TEAM LEADER BECAUSE IT IS CLEAR THAT THEY DO NOT KNOW WHAT THEY ARE DOING.

ps THEY ARE ALWAYS HANGING UP THE PHONE WHEN YOU ASK THEIR NAMES AND REFUSE TO PICK UP FROM 16:45 ONWARDS BECAUSE THEY FINISH AT 17:00

I have spent a lot of my time on the phone with your agents who have absolutely no customer service s****s at all. They mute the phone and just wait for you to hang up because they do not want to assist you

I WILL BE WAITING ON YOUR URGENT ASSISTANCE IN THIS MATTER OR I WILL TAKE THIS TO THE OMBUDSMAN WITH ALL CALL RECORDINGS. THIS IS *********!!! ********** 236

#I wish there was an option to leave no stars because that is what they deserve.

Telkom should really reconsider the company they have been using for their customers.