Disgusted with Finrite

I am utterly and totally disgusted with the service I received from Finrite Administrators. My young son has a tablet (Mobicel Cosmo) which I purchased from Edgars Connect, Liberty Midlands Mall on 17/06/2017. This tablet was ****** around the 10/10/2017, I went to Edgars Connect to report this matter and the staff there were very helpful and replaced the tablet within a week of me reporting it ******. They dealt directly with Finrite Administrators on my behalf. I received a replacement tablet and Finrite Administrators religiously continued debiting my account for the insurance on the tablet. Since they replaced my tablet I felt this was a competent and reliable company to be insured with. However only to now discover how *********** their staff are and how poorly managed they are. My sons phone packed up on the 06/06/2018 and I went into Edgars Connect, who then informed me that they no longer do business with Finrite Administrators and referred me to CNA. Where I handed in the tablet for repairs. After nearly two weeks of calling them I discovered that they never captured the new IMEI number, and the insurance policy still has the ****** tablets IMEI number. I then decided to call Finrite Administrators directly, however for over a week now they have been giving me the runaround. After all this time I have been just told to be patient and wait for them to resolve the problem. I have spoken to both Susan Seti (Team Leader) and Mandla Manyoni (Supervisor) of Finrite Administrators who are just passing the buck on to Edgars Connect and not being very helpful at all. All I have been told is to be patient while they try resolving my problem. What does a parent tell his child, that is currently on school holidays and bored during the day. "Relax my son this is how consumers are treated in South Africa." Is it my fault that the new IMEI number was not captured? Do we as consumers have to suffer because of your staffs incompetence?