DISGUSTED WITH APPALLING SERVICE!!!!!!

I handed my damaged cellphone in for repairs on the 5th of March 2015 at Cell C Walk-in Centre,Tygervalley.<br> Received a sms on the 9th stating that my phone has been received at Cell C Repair Centre,Midrand.<br> Received email from Florence on 11th requesting claim form and copy of my ID, which I sent straight away on the 11th.<br> 11th : received sms stating quote for repairs R 2062.92. Please phone 084140 to accept/reject.<br> I phoned them straight away to find out why are they quoting me for repairs when my phone is insured? They said they'll get back to me.<br> 12th : I get phone call from Mahlatsi requesting an amount of R150.00 for excess and copy of my ID (AGAIN) so they can proceed with processing of claim. I do this straight away and email proof of payment as well as copy of ID to him.<br> A day or 2 later I phoned again to find out progress on repair - they said they're waiting on payment of excess amount<br> Some more days pass and I follow up telephonically again - they tell me that my phone was last used on 24.10.2014 and has been referred for further assessment. No repairs authorised yet<br> 08.04.15 I phoned them again. They tell me my claim has been declined because it was last used 24.10.14