DISGUSTED, UNHAPPY AND SHOCKED AT THE SERVICE PROVIDED!!!!!!!!!

ABSOLUTELY OUTRAGED AT THE SHOCKING SERVICE!!!!!!! ITS BEEN NOW 3 AND A HALF WEEKS OF CALLING AND WAITING FOR SOMEONE TO TELL ME WHAT IS GOING ON WITH MY CLAIM, I HAVE PROBABLY SPOKEN TO EVERY SINGLE PERSON IN THAT ENTIRE DEPARTMENT AND I STILL GET A DIFFERENT STORY, YOU HAVE TO HOLD ON FOR 30MINUTES OR MORE FIRST FOR SOMEONE TO ANSWER AND YOU HAVE TO GIVE THE SAME INFORMATION OVER AND OVER!!!!! I AM COMPLETELY DISGUSTED AT THIS SHOCKING SERVICE. I STILL HAVE TO RELIVE THE TRAUMA OF HAVING MY PHONE ****** FOR THE 3RD TIME AND NOW THIS?? I WILL NOT RECOMMEND THIS INSURANCE TO ANYONE EVER IN MY ENTIRE LIFE. NO FEEDBACK WHAT SO EVER!!! THEY SAY THEY WILL CALL YOU BACK AND THEY DO NOT! I HAVE WASTED SO MUCH OF MY AIRTIME, WHO IS GOING TO COMPENSATE ME FOR THAT? I WANT ANSWERS!!! AND I AM GETTING TIRED OF PAYING FOR A PHONE THAT I DONT HAVE!!! I HAVE SENT ALL MY DOCUMENTS, PAID THE EXCESS FEE AND I AM STILL WAITING!!!!! YOU KNOW HOW TO TAKE PEOPLES MONEY BUT WHEN IT COMES TO SERVICE DELIVERY, IT STINKS!! SOMEONE BETTER SORT THIS OUT!!!