Disgusted in the service

I am very dissapointed with the service at Telkom Insurance (Finrite). My boy was ****** and i submitted a claim on the 28th June 2018. On the 13th July 2018 I requested the progress of my claim. On the 17th July 2018 they sent me the access amount, which I paid on the 24th July 2018. I have been calling every day since then and all I hear is that they're waiting for a waybill number. I cannot understand how the agents at the call centre cannot give me better feedback than they're waiting for the waybill. I am so frustrated, irritated and dissapointed in this service that I want to cancel from the contract with Telkom to the insurance.