Disgusted by Foschini and Finrite....

Frustrated my the incompetence with Finrite insurance callcenre. I have been waiting months for my insurance claim to be dealt with effectively. I'm enraged by the lack of empathy and competence. Employers are using this Covid pandemic as an excuse to handle customers and clients like doormats. I had 2 engagements with Finrite call centre on Monday I was told everything is in order I should allow 48hrs for my claim to be approved. I called todaythis person Informs me that the IME number is outstanding and can't see the docs etc. I KNOW FOR A FACT ALL DOCS HAS BEEN SUBMITTED AS I SENT THEM PERSONALLY AND THE EMPLOYEE AT PAROW CENTRE HI-ONLINE. I'M FRUSTRATED BY HOW THIS PEOPLE BEHAVE. THIS INDIVIDUAL DIDN'T CARE ABOUT MY QUERY I REQUESTED A NUMBER FOR THE COMPLAINTS DEPARTMENT I WAS TOLD THEY DON'T HAVE A COMPLAINT DEPARTMENT. I requested to speak to a manager and I was told his in a meeting which sounded quite rehe****d to me. I was told these people are *********** and don't know what they are doing so many staff has left and it seems there was no transfer of skills or knowledge. I'M SUPER UNHAPPY WITH THE SERVICE I WOULD RECOMMEND NOT DOING WITH FINRITE AND AT THIS POINT I'M THINKING FOSCHINI ASWELL BECAUSE THEY ARE CLEARLY AWARE OF THE PROBLEMS WITH FINRITE AND STILL ALLOW INNOCENT CLIENTS TO ENTER INTO AGREEMENTS WITH A COMPANY THAT DOES NOT SHARE THE SAME VALUES.