Disgust

its been over a month that i am calling the contact center regarding the over charge on my debit order.<br> there as never been any feedback thus having me to call in all the time to follow up.<br> i have been holding on the line and then gets cut off and then i have to call all over again and have to repeat the <br> whole query all over again.<br> i have requested the voice recording and have still not heard them, so please tell me whats going on, because to-date there are 307 complaints on this site and only 43 compliments , so im trying to understand why the senior management is not doing anything substantial to minimize the complaints to this company.