Disgruntled Edgars account holder.

I have submitted a laptop claim in September 2020,

upon following up, I received an sms stating that i should pay an excess for a replacement.

Weeks later I called to follow up, yes they received my payment however, their system indicates that I have previously claimed for the laptop in 2016, yet I am still paying for a laptop insurance. First week of January 2021, the consultant promised to return back to me after consulting her supervisor. I have not received my replacement. to date, I am paying a monthly premium for a laptop that has been approved for replacement. 2. I have paid an excess into their account 3. I am still waiting for a replacement laptop. 4. Call waiting time is not less than 10mins.