Disgruntled and fuming

I, Mr Allison reported my cellphone damaged on the 25th Jan 2016 to the sportscene store where I bought it.<br> Up until today I have had no feedback from Finrite other than an sms stating that the claim is in process. I have been phoning them on a daily basis but nobody can give me an update regarding my claim. I keep on getting a completely different story everytime I call. I just spoke to a lady Mpumi and she said that the cellphone was never sent to the repair center. I called the store and they called Finrite and was told that the cellphone is at the repair center. I want to know how long it is going to take to get a phone.