DISGRACFUL SERVICE FROM TELKOM, TELKOM INSURANCE, TELKOM STAFF

The worst customer service and turn around time ever.

I have been waiting for over a month regarding feedback on my samsung device booked in for " screen not going on ". then we got told its water damage, then we got told its LCD. and no one seems to have a response. We have not heard back from anyone, no emails, no calls. All staff and administrators have not made effort to contact us.

As paying clients, we have been sent from pillar to post. We get sms requesting payment of R4000 with banking details as if it is being demanded for the device to be fixed. We have insurance on the phone and yet we are being sent these absurd sms's.

The insurance requested us to fill out a form after we have explained ourselves over and over again to many consultants. Going in to get answers and no one is able to advise, At this point we have no idea where the phone is. We have been sent cryptic emails, " escalating " but nothing comes from it. I have sent multiple emails to telkom insurance with non response. I have been back and fourth to the Canal walk store where the phone was first booked ion. The staff is unable to give feedback and we can never get hold of the ,manager who never seems to be at the store.

I have requested feedback and i have requested to be called and yet nothing. WE HAVE NO DEVICE AND WE ARE PAYING FOR IT !!!!.

I have been sending emails since the 4th November almost every single week, the phone had gone in a about 2 weeks before that, I am absolutely disgusted at the level of service and non responsiveness of the whole organization.

The amount of disrespect the employees have for each is disgraceful. The utter lack of commitment, communication and transparency with your clients is disappointing.

Policy No:218760