DISGRACEFUL?

Wish you could give them 0 stars on this website. Their service is absolutely unacceptable and disgraceful. Firstly they couldn’t replace my phone when it was ******, which makes no sense because why was I paying insurance for a phone they don’t even stock?

Besides that they sent a replacement phone-fine.

We then canceled insurance December last year. All phone calls ARE recorded, however we are still being debited for insurance and it is FEBRUARY!!! When we call they are not interested in hearing that we cancelled insurance last year and still insist that it must be paid. This service is just shocking I don’t understand why this company still exists. If all calls are recorded why don’t they have the decency to go back to that call and listen to the proof of cancellation?? No excuses at all. This is ridiculous.