Disappointment of finerite

I am very disappointed.I took my phone for repair at Edgars west gate on 19/06/2018.So ok i had to do a follow up to check if there's any progress.Funny enough i had to call more than 5 times to get access fee for my phone as they were busy telling me that they are still waiting for their accountant manager to send me quotation.Then i got a quotation, went to pay access fee which was R500.00 on 2018/07/06.i called same day they told me to send my prove of payment via email did that and called same day to confirm if they received the email and yes they did (from: jacob majabothata ********** to: ********** date: Fri, Jul 6, 2018 at 1:39 PM subject: RE:ACCESS FEE PAYMENT mailed-by: gmail.com} Then on Tuesday i did follow up again i spoke to a lady by the name Dipuo she told me my payment will reflect after 48 hrs and that's were her team leader will call me that same Tuesday or Wednesday 2018/07/12 which was yesterday but they did not. I called again yesterday which was Wednesday around 16 h 00. it was answered by a lady don't recall her name as i was frustrated i ask her whats holding my phone, she only told she cant answer that but i'll get my phone,their supervisor will call me.like for real shame their service is very very poor and for Edgars to be in partnership with such people its unlike them for real.