Disappointing cinsurance service..incorrect rating on previous review

<p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">I submitted my claim for a lost phone ( ********** ) in July and paid excess on the 26 July 2016.</p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">I emailed the proof of payment on the 27 July 2016 and when I called cinsurance on the 29th they confirmed receipt of the payment and was informed that my phone would be delivered to the nearest cellc in the next 8 days.</p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">My number was taken in order for the cellc store(midrand) to contact me upon receipt of the phone,to this day I have not received any notification from the store.</p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">I called cinsurance to find out where the phone is but I am constantly put on hold till the call is dropped.</p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">I have paid the excess and submitted all necessary documents yet still no phone nor an explanation,Im really disappointed in cinsurance.</p>