disappointed

Good day.

I had a contract with Vodacom and cancelled it. Because they were taking a lot of money in my account not the money we have agreed on.

When I would call and why they would such. Their excuse was that I used to buy data and it would have recurred for the next month and they would bill me well I didn’t sign up for that and cancel that.

Well last month the same thing happened and I became so upset and decided to cancel my contract and they didn’t tell me that also my insurance with fin-rite will also be cancelled I also didn’t get a call from the insurance company.

I wasn’t even called by anyone from fin-rite insurance about this and also not told on Vodacom’s side about such.

Two weeks later I went to take my phone in for repairs and they said that they cannot assist me, how come does that happen because last month Vodacom and Fin-rite insurance debited R553.30 from my account and now I am stuck with a broken phone which they said they cannot help me with because of everything. The quotation of the phone costs R2600.00 which I do not even have at the moment and if I knew such would have happened I would have not taken my phone for repairs.

I have been getting the worst service from Vodacom and this is so unfair on my side because I was paying every 28th of every month.

I am not happy or pleased at all with everything and I think am not being treated fairly in regards to everything.

I really need help. I feel so ****** and I have been paying my insurance since day one.

I am so defeated.

Kind regards Caroline