Disappointed Customer ( 0 service delivery from Finrite )

I made a claim on the 25th of September , I personally had to a make follow up and till this day I haven't received my device. I called again on Monday the 5th of October to find out why am I not getting feedback about my device, I was told that they couldn't find the device from the first supplier they contacted and the agent (Mr Sithebe) called another supplier while I was on the line . I was promised to get the device the following day which is Tuesday. Today is Friday, I am calling again to make a follow up and I'm being told that the Supplier is awaiting stock while he had the device on Monday and now they are not sure when will the supplier get Stock . My problem is that Finrite is not sending correspondence and I have to call them and make follow ups. I am being treated unfairly and I'm disappointed.