Disappointed

In March finrite double debuted my account and I called in to the call Centre to request a reversal made on 1 installment as they took more than the premium, then when I spoke to one of their agents they said they will request a reversal to be done on my account and then a week or two passed and still no response or reversal done. I then spoke to another agent and they suggested and agreed that do a reversal through my bank as it seemed to be taking longer than we expected, I did the reversal of the whole amount and then did a transfer for the one month installment. Fast forward to today, I realized that they didn’t debit my account in two months and then when I called the call Centre I’m told that my account was canceled cause it lapsed, I didn’t get any notifications or even a phone call about this. Only to be told that I should’ve reversed the double debit as it automatically canceled my policy, had I been told that by the agent that assisted me in the first place then I would’ve reversed it in the first place. I’m so disappointed by this I can’t believe it.