Disappointed

I have really exhausted all the Ideas in this world when it comes to Finrite. My Z3 phone was snatched on the 2nd November and reported on the 7th at the Police Station. The 9th Finrite received the Documents. When I called Finrite, mind-due they had taken 6 Debit Orders, instead of 2 and 4 I reversed on my side, and was charged bank charges, Upon calling I was advised my policy has laps due to the reversals, and I sent proof that only 4 where reversed not 6. Later I was advised that, my policy has been re-instated and I can pay R375 access fee, which I did. Later I was advised that, Z3 is out of stock, I need to check Samsung J1 which is the same value as the Z3. Z3 is R2000 and Samsung is R1600 and looks like an analogue phone. Till today I am still waiting for the call from Ithuteng Samantha who promised to call me on Friday. I do not know why Cellc tortured me so much, by introducing this insurance company to me. I need my Z3 that I am paying insurance for, to be replaced with the same phone not some reap off phone that I never agreed upon taking. It will also be great if they can call me as they promise to. Ithuteng I am still waiting for the call..