Dis-organised Finrite Administrators claims process

The claims process if your device is insured by Telkom Finrite Administrators is absolutely appalling . I took my cellphone beginning of January 2020 for repairs. I have had to call the customer line at least 5 times to follow-up on the progress of the claim. The agent gave out banking details to pay for excess on the phone and failed to send an email confirming such details. Once payment was made, the mailbox where proof of payment is meant to be sent was full - ***. Because i had been on the phone with several agents trying to get my phone fixed, i sent it to a second email address ***. A week later, again I had to follow-up and called to confirm receipt of payment of the excess only to be told by the agent that they did not receive my email yet when i resent it whilst on the call, she miraculously received the proof of payment. This very same agent insisted that payment had only been received today (after i called to follow-up) yet my first email was sent a week ago. I now have to wait seven working days for the device to be fixed because payment was only received today. That really does not make any sense because payment was made a week ago and I have to wait a further week because of Finrite's incompetence and inability to manage their claims process and how the claims are dealt with. This is by far the most dis-organised and time consuming claims process for cellphones. Very little information is given to customers and you cannot follow-up with Telkom as the claim is with Finrite. Just really appalling service.