Difficulties of claiming at FinRite

I have been trying to claim for a lost cellphone from Finrite and they keep telling me that my issue has been escalated with the manager. Daily I call in and the last conversation was that I will receive feedback by close of business on the 16th October regarding the assessment of the claim. As expected, they did not give me any feedback and I called in yesterday only to be told that the did not attach my Telkom statement to my claim so I need to wait another 72 hours for my claim to be escalated to the manager.

I even asked to speak to the manager or team leader and they said he is in a meeting and he will call me back. He did not call me back and I called again only to be told he is on lunch. The 3rd time I called, he did not come to the phone until I ran out of airtime.

This is really frustrating having to keep following up on a claim as if I am asking for a favour. I need Finrite to provide me with a service I am paying for. I do not default on payments and I am not happy with their service now that its time for me to put in a claim. I am loosing so much airtime by calling them daily and being told different things.

FinRite, can you please sort out my claim. I am beyond frustrated as I need that phone for work purposes.