device repair

bad service from this insurance. my phone fell in water took. phoned the insurance to inform them was told I should take the phone to on of the telkom stores as lockdown rules don't allow them to fetch phones from door to door . I took the to telkom festival mall on the 19th of May. till this date I don't have a phone I have running after them to ask about my phone. it's either I hold for more that half an hour or no answer at all. if I get an answer I will be told they phone me back. this morning I phone concerning access fee as I've been waiting for it for long it's now they decide to sent the email only to find out I have to pay R1500 that's ridiculous for someone who has been paying insurance without even missing a debit order. we insure out gadgets for such incidence. but paying an access fee that is equal to buying a new devices that ridiculous. I phone them to ask if my phone will be replaced or repaired no one knows. what kind of a service is this. ****************