DEVICE NOT DELIVERED

I have claimed for insurance for my device since the 13th of May 2020,today its the 3rd of June 2020 and I have not received my phone. I called them more than 10 times and they have been making excuses and my insurance was approved and i paid for the access. I gave them a call today and a lady called Letisha assisted me and she told me that their Telkom suppliers closed on the 1st of June 2020 which i doubt any of this is true. I am struggling and I am paying for a device I never received and the finrite insurance also debited from my account.i am furious and very disappointed with their service.