Device Insurance Claim

<p>So I have been reading about Finrite Insurance and thought well I do not believe the reviews because my encounter with them for the first week was promising. I put through a claim through Finrite and I was advised by a call center staff that after having made a payment I will recieve my device in 3-7 working days, well, tomorrow marks the 7th working day and my phone has not even been dispatched!. So basically I was **** to. When I phoned in to follow up I was later advised that "oh no, we dispatch the divice after havig obtained a wavel/wabel number" . I was told that this number is usually obtained in 24-48 hours-another lie because it has been almost 5 days now. So this is to say I am done with the lies you tell your customers and it is clear you do not care because of all the money we have to cough up we literally have nothing to go by. Your call centre stuff is appallingly unprofessional and one girl was heavy breathing in my ear and hung up on me. Which not only is not acceptibe but scary. I spoke to a supervisor named Busisiwe and she promised me a call back which I have not received as I am typing this. 1. Should it not be a serious offense to lie to consumers? 2. Why is the staff always giving different information everyday. I will never use this insurance again and I will sure be telling all my friends who are interested in taking out contracts with Telkom to never ever use this Finrite insurance. It very very poor!!</p> <p> </p> <p>You probably do not care because you are not losing anything here, I still have to wait for my device and lose money and airtime everyday talking to your *********** staff members. WOW</p> <p> </p>