DESPICABLE SERVICE

<p>I UNSURED MY PHONE WITH FINRIRE/ C INSURANCE AND I MUST SAY, THE SERVICE HAS BEEN FROM BAD TO WORSE. FIRSTLY I HAD TO CALL 3DAYS IN A ROW TO GET EXCESS FEE AMOUNT OF WHICH I HAD TO HOLD FOR LITERALY 20MIN AND OVER TO FINALYY GET THROUGH TO THE CALL CENTER AND OF COURSE MOST OF THE AGENTS ARE *********** AND WILL MAKE YOU HOLD FOR ANOTHER 20MIN TO FIND YOUR DOCUMENTS. I HAD TO CALL AGAIN TO GET THE BANKING DETAILS TO PAY THE EXCESS FEE BECAUSE THE AGENTS DID NOT BOTHER TO SEND ME THE DETAILS AS THEY HAD PROMISED TO. YESTERDAY ALSOMOST THE WHOLE DAY THEIR PHONES WERE NOT GOING THROUGH AND AGAIN I HAD TO HOLD FOR OVER 20MIN TO GET THROUGHT THE CALL CENTER ONLY TO GET DROPPED!! TODAY ITS ANOTHER DAY, I CALL AND I AM ON HOLD FOR 21MIN AND NO ONE IS BOTHERING TO RESPOND TO THE EMAIL I SENT WITH THE PROOF OF PAYMENT YESTERDAY. I DONT KNOW IF THERE IS 2 PEOPLE WORKING IN THIS CALL CENTER OR THERE IS JUST NO MANAGEMENT AT ALL!! I HAVE NEVER HEARD OR RECEIVED SUCH BAD SERVICE IN MY LIFE! </p>