Despicable Customer Service

I called FInRite for an insurance application which was emailed to me by Kutloano Mbele. I sent it back after completion to the source email address ehis is ***,did not get acknowledge receipt nor feedback. I then sent an e-mail to Kutloano trying to find out about my application. Her response was that I was meant to use an e-mail on firm, how was I suppose to know that as she did not disclose that information and why only is she letting after my enquiry of the application. What happened to TCF principles which for staff in financial services. I could end up not getting an insurance due to her negligence.