Dereliction of duty and insurbodination

Hi guys,not a nice experience doing business with this mother's African company,the company is assigned to review its business practice by this noble corporate Hello Peter and given an opportunity to reevaluate its modus operandi.

As I speak 8 months since this intervention the company in question (Finrite ) hasn't resolved the issue of the phone sent for repairs on 28 May 2019, not cared to provide alternative way of communication to me,how do you define service charter of this business interest? They have perhaps forgotten that there is a customer somewhere in the hood because of their actions.

How do we as a collective help this company,can I perhaps say they are on leave on duty,I'm puzzled by this etiquette never seen this in my lifetime.