Demoerin for Vodacom

My names Rosco Rademeyer and I sent my phone in for repairs but when I called the Vodacom repair shop they told me my claim has been declined, they gave me a number to call which I did and I spoke to a lady and she told me that the claim has been cancelled because the sim card was not in the phone for more than a month. This is what I cant understand, how do one take out insurance when I got told over the phone that I can put in a claim anytime doesn’t matter what happened. So this is what happened, I removed my sim card from my phone to put it in one of my old contract phones which was still under the same cellphone number *** , and I kept my P40 lite in a safe place because I was going to work away for about a month in a very dodge area and I thought to myself why risk the new phone where as I can use my old phone. I get back and while I was about to swop the sim card back into my P40 it falls and breaks so I couldn’t see anything on the screen. Now when I finally book the phone for repairs you people tell me the sim card wasn’t in the phone for 30 days and that’s why the claim was rejected.

I am really unhappy with this response hence me typing this email, and I would really like my phone to be fixed asap as I wasn’t told about the 30day sim card in phone rule by the time you guys called me for the device insurance. Another thing I don’t get is when you want to sell me or people in general stuff, you are quick to call and take details but when its our turn to look for help from you guys we get a response like this or you just turn the other way. I have been with Vodacom for more than 6 or 8 years and this is how I get treated. I would really like to hear from you guys soon or I WILL BE CANCELLING MY CONTRACT WITH IMMEDIATED EFFECT and I will go to the extreme to expose this hole situation. I am really upset and very disappointed so please respond asap.