Delivery took longer than stipulated

I claimed through Finrite 3 weeks ago. My delivery took 3-4 working days as stipulated. Upon delivery i received a wrong device. i phone my insurance Finrite spoke to Bianca and Goodman Vilakazi but they kept on telling me theres nothing they can do to rectify the wrong delivery that was made by Game Cresta, i have to wait for RAM to deliver my device back to Game Cresta. Once that is done only then i can receive my device, Goodman told he cannot tell me when will that be i just need to be patient and wait. Question is why should i wait with my time for Game Cresta to fix their mistake. Its okey for them to breach the T &amp